Buy Online! - The best way to buy! About Us At Threads and Patches we aim to give the best service we can to our customers. The following code of practice reflects this philosophy. Do contact us if you experience any problems with your order either via email or by telephone.
Our Contact details:
Threads and Patches
15 Watling Street, Fenny Stratford, Milton Keynes, Buckinghamshire, MK2 2BU UK
Phone: 01908 649687
Email: threadsandpatches@gmail.com
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling Postage and packing are free if you spend over £30.00 on products To the Uk only.
A flat fee for postage and packing of £3.50 applies to any orders that are below £30.00.
International orders are charged at cost.
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| Delivery Schedule We deliver your order right away. We will normally send your order to you in 5 business days . If there is likely to be a delay with your order we will email you as soon as we can. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is included. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
Guarantee We Guarantee to provide you with good quailty products. If you have a complaint let us know as soon as possible and we will do everything we can to resolve the issue. If we cannot resolve it in two weeks then we will issue a refund.
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Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01908 649687 (International +44 1908 649687) or write to us at Threads and Patches, 15 Watling Street, Fenny Stratford, Milton Keynes. MK2 2BU UK
Email: sally@threadsandpatches.co.uk
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Privacy Policy Threads and Patches do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. |
| Returns Policy You can return anything you order within 7 days provided the goods are unopened and undamaged. We will then refund the cost of the product less a handling fee. For orders paid by credit card this is 15% (to cover the cost of card processing and postage). For orders paid by cheque this is 10% or the cost of postage, whichever is the lesser. |
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